A WhatsApp assistant for AiRe Wellness

01 / Memberships

It picks the right plan

Three monthly plans have different hours. It asks before it suggests one.

AiRe Wellness

Trained on your full range · example

Tuesday, 11:04pm · Illustrative

Hi, what is the difference between Prime and Essential? I work in the CBD.

Hi! Happy to help. Prime is S$600 a month and you can come any day from 10am to 9pm. Essential is S$450 a month, but its hours are 10am to 4pm. When would you usually visit?

After work, around 7pm. Mostly for the sauna, cold plunge and gym.

Then Prime fits better, because Essential ends at 4pm. Prime includes the gym, the full thermal area, private red light suite access and 6 hyperbaric oxygen sessions of 30 minutes each month.

Is there something cheaper that still works at 7pm?

Recovery is S$350 a month, also 10am to 9pm. It covers the sauna, cold plunge, steam room and hot tub, but it has no gym or pool access and no free hyperbaric sessions.

I want the gym. Can I see the club first?

Yes. A private tour is free and takes about 30 minutes. What is your name, and which days suit you? The team will confirm a time with you on this number.

Jason. Saturday morning is best.

Thanks Jason. I have passed your request to the team: a private tour, Saturday morning, interested in Prime at S$600 a month. They will message you to confirm the time.

Summary for your team

Jason · Prime, S$600 a month
Visits after work, around 7pm
Private tour, Saturday morning
Team confirms the tour time

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02 / Memberships

It explains the plan for two

Prime Duo covers two named members. It does the sum for them.

AiRe Wellness

Trained on your full range · example

Sunday, 3:18pm · Illustrative

My wife and I both want to join. Do you have a couples package?

Yes. Prime Duo is S$1,000 a month for two named members. Each of you gets everything Prime includes.

How is that better than two Prime memberships?

Two separate Prime plans would be S$1,200 a month, so Prime Duo is S$200 less. Prime Duo also comes with 12 hyperbaric oxygen sessions of 30 minutes each month.

Can we use it on weekends?

Yes. The club is open every day from 10am to 9pm. Some areas depend on availability and capacity on the day.

OK. Can someone call us to sign up?

Of course. What name should I give the team, and when is a good time to call?

Mei Ling. Weekday evenings after 6.

Done. The team will call Mei Ling on this number on a weekday after 6pm about Prime Duo at S$1,000 a month.

Summary for your team

Mei Ling + partner · Prime Duo
S$1,000 a month, two members
Call back weekday after 6pm
Team calls to sign up

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03 / Bookings

It knows a day pass from a guest pass

Visitors ask which pass they need. It answers with the real rules.

AiRe Wellness

Trained on your full range · example

Thursday, 9:42pm · Illustrative

I am staying at W this weekend with a friend. Can we use the spa?

Yes. The AiRe Day Pass is S$120 plus 10% service charge, so S$132 per person. It is the same price for hotel guests, members and the public.

What does it include?

Cold plunge, steam room, infrared sauna, red light therapy, experience shower, the magnesium pool, the FIT gym and WET deck and pool. You also get free Sentosa entry, free parking and 15% off food and drinks. It covers 3 hours.

My friend said there is a cheaper guest pass for S$75?

The Guest Pass is S$75, but a guest must come with a Prime, Essential or Recovery member. If neither of you is a member, the Day Pass is the one to book.

OK, 2 day passes for Saturday. Can we add the oxygen chamber?

The hyperbaric chamber is booked separately. A 30 minute session is S$110. Day passes are limited to 8 guests a day. What name should the team use?

Priya.

Thanks Priya. Your request is 2 Day Passes for Saturday, plus a question about a 30 minute hyperbaric session. The team will confirm space and send the booking details.

Summary for your team

Priya + 1 · Day Pass x2
S$132 each, Saturday
Asked about HBOT 30 min, S$110
Team confirms space, 8 a day

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04 / Questions

It sends health questions to your team

It explains the session. It leaves the health question to the right people.

AiRe Wellness

Trained on your full range · example

Monday, 10:26pm · Illustrative

How much is the hyperbaric oxygen chamber?

Sessions are at 1.5 ATA. 30 minutes is S$110 and 60 minutes is S$160.

I had an ear operation last year. Is it safe for me?

That is a question for your doctor and our team. I can ask a coach to contact you before you book anything.

Yes please. Is there someone I can speak to first?

There is a free 15 minute Recovery Discovery Session with one of our Functional Medicine Health Coaches. It runs Monday to Friday, 10am to 3.30pm. Please also check with your own doctor about the chamber.

Tuesday afternoon would be good. I am Daniel.

Thanks Daniel. I have asked the team to arrange the free session on Tuesday afternoon and noted your question about the chamber after ear surgery. They will confirm the time.

Summary for your team

Daniel · HBOT enquiry
Health question flagged to the team
Free Discovery Session, Tuesday pm
No medical advice given

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05 / Bookings

It takes tour requests when dates are full

Your tour form says dates are fully booked. It still keeps the lead.

AiRe Wellness

Trained on your full range · example

Wednesday, 8:51pm · Illustrative

I tried to book a tour on your website but there are no dates.

Sorry about that. The online tour dates are fully booked right now. I can pass your details to the team so they can arrange a visit with you directly.

OK. What happens on the tour?

It is a free private tour of about 30 minutes. You see every recovery zone, meet the team and get advice on the membership that fits your goals. Up to 3 guests can come.

There will be 3 of us. We are looking at memberships for the family.

Great. What name should I use, and which days and times suit you?

Wei Jie. Any weekday after 5pm, or Sunday.

Thanks Wei Jie. The team has your request: a private tour for 3 guests, weekdays after 5pm or Sunday, looking at family memberships. They will message you to fix the time.

Summary for your team

Wei Jie · Private tour, 3 guests
Weekday after 5pm, or Sunday
Looking at family memberships
Team arranges the visit

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06 / Bookings

It books the free Discovery Session

A hotel guest with jet lag gets a free first step.

AiRe Wellness

Trained on your full range · example

Friday, 7:12am · Illustrative

I just landed from London and I am staying at W. Anything for jet lag?

Welcome to Singapore. You could start with the free 15 minute Recovery Discovery Session with a Functional Medicine Health Coach. It covers sleep, energy and travel fatigue, and you get a recovery plan for your stay.

When can I do it?

It runs Monday to Friday, 10am to 3.30pm, subject to availability. What day and time would suit you?

Today at 2pm?

I will ask the team to confirm today at 2pm. While you wait: the Contrast Experience is S$70 and the Red Light Experience is S$70, if you want to book a session after your chat.

Good. I am Oliver, room 1204.

Thanks Oliver. Your request is the free Discovery Session today at 2pm. The team will confirm on this number.

Summary for your team

Oliver · W hotel guest
Free Discovery Session today 2pm
Asked about jet lag recovery
Team confirms the slot

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07 / Bookings

It fills the Thursday class

Hyrox Burn runs once a week. It gives the real day and cap.

AiRe Wellness

Trained on your full range · example

Saturday, 6:35pm · Illustrative

Do you have any HIIT classes on Saturday?

Our AiRe Hyrox Burn class runs on Thursdays from 10am to 11am. It is S$50 for 60 minutes, with sled push, rowing, wall balls and kettlebells.

I am not very fit. Is it OK for beginners?

Yes, it suits all fitness levels. It is a small group of up to 8 guests, so the coach can watch your form.

Can I book 2 places for next Thursday?

Sure. What name should I use for both places?

Sarah and Ben.

Thanks. Your request is 2 places for Sarah and Ben in Hyrox Burn next Thursday, 10am to 11am, S$50 each. The team will confirm the places.

Summary for your team

Sarah + Ben · Hyrox Burn x2
Next Thursday, 10am to 11am
S$50 each, class of up to 8
Team confirms the places

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08 / Questions

It sells the Discovery Pack

A first visit can turn into a S$550 pack.

AiRe Wellness

Trained on your full range · example

Tuesday, 12:47pm · Illustrative

I saw a Discovery Package ending 31 July. Is it still on?

That Discovery Package showed an end date of 31 July, so the team needs to confirm if it is still available. The Discovery Pack 2 is on the website now at S$550.

What is inside Discovery Pack 2?

It has 5 sessions: a 2 hour Contrast Therapy session, 30 minutes in the hyperbaric chamber, 30 minutes of red light therapy, a 1 hour VALD performance check and a Technogym body composition check.

Can I split it across two visits?

Good question. The team will confirm how the sessions can be scheduled. You can buy it here: https://airewellness.club/discovery-pack-two

Please ask them. I am Nadia.

Thanks Nadia. I have asked the team about splitting Discovery Pack 2 (S$550) across two visits. They will reply on this number.

Summary for your team

Nadia · Discovery Pack 2
S$550, 5 sessions
Wants to split across 2 visits
Team confirms scheduling

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09 / Shop

It checks the shop before it sells

It knows which pack is sold out and offers the one in stock.

AiRe Wellness

Trained on your full range · example

Sunday, 10:58pm · Illustrative

Do you sell the ABSO sleep strips?

Yes. The ABSO Sleep Supplement 30s is S$59.90. The 10 strip pack and the single strip are sold out on the website right now.

OK I will take the 30. How do I get it?

You can order it online and collect it at the club. Here is the page: https://airewellness.club/products/abso-sleep-supplement-30s

Anything else for sleep?

The shop also has Beme Be Zen Magnesium For Sleep at S$46 and the Therabody Sleep Mask at S$150. There is also Individual Sleep Coaching at S$300.

Just the strips for now. I will collect on Tuesday.

Great. Order the S$59.90 pack online, then collect it at the club on Tuesday. The club is open 10am to 9pm.

Summary for your team

ABSO Sleep 30s · S$59.90
10 pack and single strip sold out
Collect at the club on Tuesday
Sleep coaching mentioned, S$300

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10 / Shop

It helps with a gift card

A last minute birthday gift, sorted on WhatsApp.

AiRe Wellness

Trained on your full range · example

Friday, 9:15pm · Illustrative

Can I buy a gift card for my mum? Her birthday is tomorrow.

Yes. AiRe gift cards are sent by email straight away, and you can add your own note.

What can she use it on?

Treatments, recovery experiences, packages and products, in a single visit. For example the Contrast Experience at S$70 or 30 minutes in the hyperbaric chamber at S$110.

Where do I buy it?

Here: https://airewellness.club/buy-a-gift-card. She can check the balance and expiry date on the same page with her code.

Can you suggest something relaxing for her first visit?

A relaxing first visit could be the Contrast Experience at S$70, then the Red Light Experience at S$70. The team can help her choose when she books.

Summary for your team

Gift card sent by email
Used in a single visit
Suggested Contrast S$70 + red light
Buyer sent to the gift card page

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11 / Questions

It answers in Chinese

Your site has a Chinese version. The assistant replies in the same language.

AiRe Wellness

Trained on your full range · example

Saturday, 8:20am · Illustrative

你好，请问冷热交替体验多少钱？

你好！Contrast Experience 冷热交替体验是 S$70，包括冰水浴、红外线桑拿、蒸汽房、体验淋浴和热水池。

你们几点开门？在哪里？

我们每天早上10点到晚上9点营业，地址是 W Singapore - Sentosa Cove，Level 1, 21 Ocean Way。

停车方便吗？

部分会员配套包括免费停车，访客也有优惠停车价格。如果购买 Day Pass，停车是免费的。

好的，我想今天下午去。我叫陈小姐。

谢谢陈小姐。我已经把您今天下午的 Contrast Experience 预约请求转给团队，他们会在这个号码确认时间。

Summary for your team

陈小姐 · Contrast Experience
S$70, today afternoon
Asked about parking and hours
Team confirms the time

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12 / Memberships

It handles the Founders question

Founders places are limited. It explains the terms and passes the lead on.

AiRe Wellness

Trained on your full range · example

Wednesday, 11:37pm · Illustrative

I travel a lot for work. What is the Founders membership?

There are two Founders options: The Inner Collective for 24 months and the Residence Collective for 12 months. Both sit on top of the Prime plan.

What happens when I am away?

Founders can pause their membership when travelling or injured and pick up where they left off. You pay nothing for a paused month.

And the price?

The team shares the current Founders rates directly. One thing they promise: the rate you join at is the rate you keep, even when prices rise.

Interesting. Can someone send me the details?

Of course. What is your name and email?

Marcus, marcus@example.com

Thanks Marcus. I have asked the team to email you the Founders details and current rates. Founders places are limited.

Summary for your team

Marcus · Founders enquiry
Travels often, wants pause terms
Rates sent by the team
Founders places are limited

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Every enquiry,
answered in seconds.

Your customers wait
for an answer.

It knows every service,
plan and product you sell.

From a quick question
to a tour request.

A customer asks two things

A tour request, ready for your team

From the first question
to the request for your team.

It picks the right plan

It explains the plan for two

It knows a day pass from a guest pass

It sends health questions to your team

It takes tour requests when dates are full

It books the free Discovery Session

It fills the Thursday class

It sells the Discovery Pack

It checks the shop before it sells

It helps with a gift card

It answers in Chinese

It handles the Founders question

Every request,
with the details.

AiRe requests this morning

Jason · Prime tour

Priya · 2 Day Passes

Marcus · Founders

One more Prime member
is worth S$600 a month.

We switch it on
during the call.

Let's switch it on
for AiRe.

Your customers waitfor an answer.

It knows every service,plan and product you sell.

From a quick questionto a tour request.

A customer asks two things

A tour request, ready for your team

From the first questionto the request for your team.

It picks the right plan

It explains the plan for two

It knows a day pass from a guest pass

It sends health questions to your team

It takes tour requests when dates are full

It books the free Discovery Session

It fills the Thursday class

It sells the Discovery Pack

It checks the shop before it sells

It helps with a gift card

It answers in Chinese

It handles the Founders question

Every request,with the details.

AiRe requests this morning

Jason · Prime tour

Priya · 2 Day Passes

Marcus · Founders

One more Prime memberis worth S$600 a month.

We switch it onduring the call.

Let's switch it onfor AiRe.

Your customers wait
for an answer.

It knows every service,
plan and product you sell.

From a quick question
to a tour request.

From the first question
to the request for your team.

Every request,
with the details.

One more Prime member
is worth S$600 a month.

We switch it on
during the call.

Let's switch it on
for AiRe.